The Finnish Evangelical Lutheran Mission (FELM) is an official missionary organization of the Evangelical Lutheran Church of Finland. The FELM works in nearly 30 countries on five continents, primarily with Lutheran churches and international Christian organisations.
One of the key tasks of the FELM is to secure funds for its operations, so the organization needed a CRM system tailored for this purpose. The FELM decided to implement a solution that was delivered through an ASP model, but wanted to ensure that the system functioned well and was suited for their needs.
We helped the FELM by managing the testing of the CRM implementation, thus decreasing the risks of the project. Thanks to Qentinel's analysis, testing resources could be allocated to the features that were most essential for the customer. Additionally, we trained the testers of the system and provided guidance for future users.
As a result of our cooperation, the FELM ensured a smooth and trouble-free CRM deployment. They now have a much better capacity for evaluating the functions of new software and for measuring the success of IT investments.