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Finnish Evangelical Lutheran Mission

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The Finnish Evangelical Lutheran Mission (FELM) is a mission organisation of the Evangelical Lutheran Church of Finland. The organisation works in nearly 30 countries on five continents, primarily with Lutheran churches. As fundraising is one of FELM’s key tasks, they needed a CRM system tailored for this purpose.

This is how the Finnish Evangelical Lutheran Mission benefitted from the cooperation:

  • Our analysis enabled allocating testing resources to the features that were the most essential for the customer’s operations
  • The testers were trained
  • The smooth deployment of the system was ensured reliably
  • Better ability to evaluate the functionality of the new software and to measure the success of IT acquisitions

What we did

FELM decided to acquire a tailored CRM system that was delivered through an ASP model, and yet wanted to guarantee the success of the acquisition by ensuring that the system functioned well and was best suited to their needs. Our objective was to mitigate the risks related to the acquisition, so we took control of test management and created both a test plan and test strategy for the system.

Services

  • Successful Acquisition
  • Testing as a Service
  • Service Quality Management

Further information

Tuuli Heiskanen
kuva
  • +358 41 468 9226
  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Send message

Further information

Atte Kupiainen
kuva
  • +358 40 095 8764
  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Send message
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