University of Helsinki
The IT Services department of the University of Helsinki provides high-quality services in information and communication technology by both maintaining the University’s IT infrastructure and developing common procedures and standards. The University of Helsinki wanted to ensure the performance of the Service Desk system that was to be deployed, while also increasing their know-how in performance measurement.This is how the University of Helsinki benefitted from the cooperation:
- A clear overview of the system’s performance under varying circumstances
- The ability to utilise the developed test environment in the continuous monitoring and development of the systems
- The transparency of testing saves time and money


